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SoCal Design Company Masquerade Masks, Venetian Masks & Cloaks. :: Help Zone
Help Zone
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- How do I return something purchased at one of your events?
Call (858) 779-9280 or fill out the Exchange Merchandise Authorization (EMA) form. Place the item back into its original box.
Place in a shipping box with proper packing materials.
Return with EMA form and a COPY of the store receipt.
Please keep a copy of the receipt for your records.
- What are my Payment Options?
All orders are totally secure on Our shopping cart software which is run through our trusted PayPal. Even without an account with PayPal you can purchase with your Mastercard, Visa or American Express by phone.
Credit Cards
We accept MasterCard, Visa, American Express, and PayPal (Paypal accepts all types of charge cards) and electronic checks online for all orders. We do not accept other brands of cards or company purchase orders. All payments must be in US funds only.
You will be prompted for your credit card information during the Payment section of checkout when placing an order. When you place your next order with us, and login with the correct password, you will find all of your information in place.
We use a leading banking industry service (PayPal) to clear transactions. If this service tells us that the card information you submitted is not valid, we will notify you through email and stop processing your order.
If you would like to use a different card, or if you believe this information is in error, please call our Customer Service team. (858) 779-9280.
Debit Card Users
Please note that debit cards are processed differently than credit cards. The amount you debit is immediately held and may not be available for withdrawal for up to 10 days depending on your bank’s policy.
Money Orders
We will accept money orders for all orders. Please contact Customer Service to place an order and request payment by money order. All payments must be in US funds only. Orders will not ship until payment is received. Placing an order with Customer Service does not guarantee product availability.
Checks
We will accept personal checks, company checks, or cashiers checks on orders of $100.00 or more. Please contact Customer Service to place an order and request payment by check. All payments must be in US funds only. All check orders will be held for ten days pending bank approval. Items will not ship until the mandatory holding period has passed. Placing an order with Customer Service does not guarantee product availability.
NOTE: All prices are in US currency ($). Prices are subject to change.
- Do you offer a warranty on your products?
Our high quality masks are considered art and carry no extended warranty.
- Do you accept checks?
Yes! Checks must clear at our bank before your order will be shipped.
- Do you have a catalog?
All of our products can be viewed on SoCalDesignCo.com/cart.
- How do I contact Wholesale Customer Service?
Customer Service Hours: Monday – Friday 7AM – 10PM PST
To contact Customer Service
By Email: claudiahapeman@gmail.com
By Phone: (858) 779-8292
- Do you ship internationally?
Yes! Additional Shipping charges will apply
- Do you ship to Canada?
Yes! Additional Shipping charges will apply
- Do you guarantee satisfaction?
We are dedicated to providing you with the highest quality product possible. Masks being art there is no form of extended warranty. Each of the hand made masks are slightly different and contain slight variations. If you are unhappy with your purchase please let us know at claudiahapeman@gmail.com or (858) 779-9280
- Do you accept Money Orders?
Yes, we accept money orders as a payment option. Please contact Customer Service to place an order and request payment by money order. All payments must be in US funds only. Orders will not ship until payment is received. Placing an order with Customer Service does not guarantee product availability.
- Do you ship to PO Boxes?
UPS is our primary carrier at this time. However, if you need delivery to a PO Box we will be able to accommodate you. Please call in your order to customer service (858) 779-9280.
- Which credit cards do you accept?
All orders are totally secure on SoCalDesignCo.com's shopping cart. Please review the privacy statement for further information.
Credit Cards
We accept MasterCard, Visa, American Express, and PayPal for all orders. We do not accept other brands of cards. All payments must be in US funds only.
You will be prompted for your credit card information during the Payment section of checkout when placing an order. When you place your next order with us, and login with the correct password, you will find all of your information in place. If you decide later that you would like to remove your information from our server or change it, you may do so by logging in to the "My Account" Choose Payment Options, Delete Entry or make your changes, and then click Save My Changes.
We use a leading banking industry service to clear transactions. If this service tells us that the card information you submitted is not valid, we will notify you through email and stop processing your order.
If you would like to use a different card, or if you believe this information is an error, please call our Customer Service team (858) 779-9280.
- Can I confirm delivery of my order?
We will notify you when your order has been shipped and provide you with an email of the tracking information at that time. To check on the status of an order please call (858) 779-9280 or email us at claudiahapeman@gmail.com.
- Do you ship to the US Territories?
Yes, additional shipping charges may apply
- How do I find a masquerade near me?
Sign up for our mailing list or check our masquerades section for details on our upcoming events.
- Do you ship to US Protectorates?
Yes, additional shipping charges may apply.
- How do I purchase an item?
Is this your first time shopping with us? Don't worry – we’ve made it easy! Just follow the steps below:
- Find the item you want to purchase.
- Click the "Add To Cart" button. This Button appears along with the price of each item and its descriptive text. If you do not see the "Add to Cart" button, click on the title and the button will appear along with the descriptive text. (The button will not appear if items are out of stock.)
- Review Your Shopping Cart. Upon clicking the "Add to Cart" button, you will be taken to your Shopping Cart, where the item you have selected will appear. If you want to buy an additional number of this item, you can type that number into the box that appears next to the title. If you decide to remove an item from your Shopping Cart, simply click the "Remove" link that appears to the right of the Product price for each item.
- Continue Shopping. If you would like to purchase other items, you can click the ‘Continue Shopping’ button that appears on the shopping cart page.
- Checkout. If you have finished shopping, you can start our quick Checkout by clicking one of the "Checkout" buttons that appear at the top and bottom of the Shopping Cart page. If this is the first time you have shopped with us, we will need your email address to communicate about your order, followed by:
Address Information during this step, you must provide the address to which the items you have selected should be shipped along with a contact phone number. If this is also your billing address, check the box on the form so you don't have to fill this information in again. Your billing address must be entered exactly as it appears on your credit card statement.
Shipping Options during this step you can confirm your shipping address and select your shipping method.
Payment Information During this step, you will be asked to enter a coupon code if you have one. Next, you must choose the type of credit card you will use (Visa, MasterCard, American Express, or Discover) and provide the number and expiration date. If the billing address is different from the shipping address for the item(s), fill in the billing address.
Note: All of the information you provide during Checkout is kept strictly confidential.
Confirm Your Order In this step you can review Shipping Address, Shipping Method, Billing Address, and the last four digits and expiration date of the credit card you will use for your purchase. The information can be changed with the "edit" links that appear under each field.
- Purchase to complete your order, click the "Purchase" button that appears at the top and bottom of the "Confirm Your Order" page. You will then come to our "Thank You For Your Order Page." This page will provide you with an Order Number and will recap shipping, billing and purchase information. Please print this page for your records. Your Order Number will assist in tracking your shipment or other questions you may have about your purchase.
You will receive an email confirming your order and a second email when your order is shipped from our distribution center.
- How do I cancel an order?
We strive to process your order immediately after Checkout so you can receive your items as soon as possible. Once you have hit the "Purchase" button at Checkout, we begin to process your order.
- How do I print a receipt?
You can print your receipt at the end of Checkout when you reach the "Thank You For Your Order Page." Your receipt will also be emailed to you.
- What is your Security Policy?
Please review our ‘Security Policy’ in the ‘Help Zone’.
- How do I save my selections in my shopping cart?
We want your shopping experience to be safe and secure. We use the latest encryption technologies to keep your personal and credit card information secure and unavailable to those who might commit fraud.
Federal law limits your responsibility for unauthorized or fraudulent charges to your credit card. In the event that you are sent a bill from your credit card provider showing fraudulent charges, you must first notify your credit card provider of the fraudulent charges in accordance with its reporting rules and procedures.
Our policy is intended to provide you with the safest and most secure shopping experience possible. Since the law, offerings and technologies change, we reserve the right to change, modify, add or remove portions of our security policy at any time without prior notice. If you have further questions, please click here to email us.
- How do I add to an order?
We strive to process your order immediately after Checkout so you can receive your items as soon as possible. Once you have hit the "Purchase" button at Checkout, we begin to process your order. Please call to know the status of your order if you need to add to it (858) 779-9280.
- How do I contact SoCalDesignCo.com and what are your hours?
Customer Service Hours: Monday – Sunday 7AM – 10PM PST
To contact Customer Service:
Email Us: claudiahapeman@gmail.com
Phone Us: 858-779-9280
- What is your Privacy Policy?
We respect your privacy and are committed to protecting your personal information. This notice describes our privacy policy.
Information Collection
When you visit the site, we collect some basic information that does not identify individual users. This includes the pages visited and the types of products purchased. We then aggregate this information with thousands of other pieces of information to improve our site and make your shopping time on the site as valuable and efficient as possible.
We will not rent or sell your name, address, email address, credit card information or personal information to any third party without your permission. However, we must cooperate fully should a situation arise where we are required by law or legal process to provide information about a customer.
Information We Need
When you order, we need to know your name, email address, shipping address, billing address, phone number, and credit card number with expiration date. This allows us to process and fulfill your order and to notify you of your order status. We ask for your phone number in the event that our customer service representatives or delivery services need to contact you about your order. To simply create an account, we will only need your name, email address, and a password.
Saved Information
We save the information about products you purchased to provide you with the best possible customer service and the most up-to-date information about your order. Customer Service
If you forget your password, we will first verify your identity and then email your password to the email address you have listed in your account.
- Company Information about SoCal Design Company Company - Masquerade Division
SoCal Design Company's goal is to be the premier Venetian, Designer and Masquerade Mask supplier in the world., providing customers with products of exceptional quality, sentiment, and creativity, while offering superior customer service.
- How do I submit a product to your buyers?
First send Email with complete details to claudiahapeman@gmail.com with a detailed explanation and your complete contact information.
- How do I become a dealer?
Please send email to claudiahapeman@gmail.com or Customer Service.
- How do I register with socaldesignco.com?
Enter contact form or email claudiahapeman@gmail.com with your request.
- Will I be charged sales tax?
You will be charged state sales tax of 8.75% if you reside in California. For residents outside of CA we do not charge sales tax to out of state clients. In many cases it is the buyer’s responsibility to pay his state when he receives the merchandise.
- Help! I can't find what I'm looking for.
Enter contact form or email claudiahapeman@gmail.com with your request.
- Do you accept Debit Cards?
We will process Mastercard, Visa, AMEX, and Paypal.
- Why did my credit card fail?
Some credit cards have a fantastic security device that will block unusual charges. You might have to contact your credit card company and personally request that the transaction can occur.
- How do I check the status of my order?
We will send you updates via email or enter contact form or email claudiahapeman@gmail.com with your request.
- I have AOL, why don't I ever get emails from you?
AOL and some security software contain spam blockers. You need to check in your spam folder for our offers until you mark us as not junk mail.
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