SoCal Design Company Masquerade Masks, Venetian Masks & Cloaks. :: Help Zone
|Terms & Conditions
IMPORTANT NOTICES From SoCal Design Company
Exchange policy for Venetian masks that are purchased from SoCal Design Company. Venetian masks, i.e.; masks out of the ‘Venetian Masks’ category, may be exchanged or returned for store credit only. In order to keep our prices at the best on the internet, we are not able to accept product back for refund. Unfortunately, we have experienced customers who have made purchases from us only to have used/worn the product and try returning it to us, demanding a full refund. Individuals who try to return product for refund, after it has been used, create costs to us which are unnecessary. We at SoCal Design Company hope that our customers appreciate and understand that we adhere to a strict 'exchange only' policy. We love to work very closely with each of our customers, from private, individual clients to big corporate clients like Walt Disney. Regardless of size; we are committed to providing excellent product and excellent service. We are here to help! Please contact us if you have any questions, concerns or special needs/requirements. We are at your service! Phone (858) 779-9280 email: email@example.com.
If you are concerned about sizing or fit, please contact us by phone (858) 779-9280 or email: firstname.lastname@example.org. We want you to be happy! We will be able to answer any and all of your questions and send additional pictures if necessary. Many of our styles come in a range of sizes and colors, please don’t hesitate to call or write. We are committed to providing excellent product and excellent service. We are here to help!
Designer mask purchases are purchases of the time required to design and create your mask. Designer masks are commissioned pieces of art and there are no returns or exchanges for masks out of our Designer Mask showcase, masks that have been created or customized to your specifications, Accessories or Capes/Costumes. All sales out of these categories previously listed are final. Many of our styles come in a range of sizes and colors, please don’t hesitate to call or write. We are committed to providing excellent product and excellent service. We are here to help! Please contact us if you have any questions, concerns or special needs/requirements. We are at your service! Phone (858) 779-9280 email: email@example.com.
No portion of orders with special pricing applied (ie. wholesale orders, orders which have been discounted no matter how small, etc.) will be exchanged or refunded under any circumstances. Many times we will purchase masks for party and event coordinators based on their order or commitment to order. Money placed to secure pricing and availability is NON-refundable. Unless the order is completed as agreed upon between SoCal Design Company and the customer, there will be no merchandise sent. Please be certain of your commitment to buy prior to placing your order.
If you are not satisfied with the product you receive, and would like to exchange it, you must contact customer support within 24 hours of receipt of your order. Please have your order number and your tracking number ready to give. You must obtain a Return Authorization Code (RAC) prior to sending your items back to us and complete an Exchange Merchandise Authorization form (EMA). Items returned with no RAC and EMA will be rejected for exchange. We do not credit amounts charged for shipping with exchanges.
Items being returned must be sent back in the original packing (box and Styrofoam peanuts) include the original shipping label, a completed EMA (if your EMA is missing information, your exchange will be rejected). The item(s) must be in brand new condition as the way your item was originally shipped. We recommend insuring the items being returned (for your protection) and shipping items returned with tracking information. With out tracking information we may not know that your returned items have arrived. Lost or damaged merchandise will not be accepted for exchange. We are not responsible for lost returns. While insuring your package is optional, it is highly recommended. SoCalDesignco.com is not responsible for the cost to insure returned items.
We will send an invoice for the new shipping amount via email that must be paid in full before your new mask selection will ship. We are not responsible for the additional shipping/handling/processing charges that are incurred for the mask exchange process. You may request an exchange at your own expense.
If your order has been damaged or contains the wrong items, you must first contact our Customer Service team within 24 hours of receipt of your order. Please have your order number and your tracking information ready to give. All of our merchandise is inspected for damage prior to packing. If your order arrives damaged, you are required to save the original packing materials so it may be inspected as a claim may be filed with our shipper. Damaged items will be rejected for exchange if the original packing box has been discarded. All of our products are handmade. There may be variations from item to item and as they are shown on the website. Items may posses ‘organic imperfections’ as each item is individually crafted by hand. Variation and organic imperfection is considered to be desirable, as it creates uniqueness from item to item. These are just two of the qualities that define art made by hand.
If we accidentally ship you the wrong item, we will refund your order in full, including shipping. If your order contains more than one item, you will not be reimbursed for shipping. We will however cover the postage fee to return the item and refund the cost of that/those item(s) upon receipt of that/those item(s). Please see above to learn how to return a/an item(s).
Please allow up to 30 days for your exchange to be received and processed. We strive to process all exchange requests immediately but do not guarantee immediate service. We are committed to providing excellent product and excellent service. We are here to help! Please contact us if you have any questions, concerns or special needs/requirements. We are at your service! Phone (858) 779-9280 email: firstname.lastname@example.org.
Please order far enough in advance to ensure timely delivery. We strive to ship orders out on the same day they are received by us. This is NOT a guarantee. Please call if you have questions/concerns. We will ship your parcels using the shipping method that you select during checkout. WE ARE NOT RESPONSIBLE FOR DELAYS IN SHIPPING THAT WE DID NOT CAUSE. We will gladly refund the extra shipping expenses to reimburse you for the delay in shipping that was caused by the shipper (see example below). We insure all of our packages for their replacement value while we are shipping them to you. If we cause the delay, we will make it right... we cannot be responsible for delivery delays once the parcel leaves our location. No returns or exchange policy is still in effect for items that arrive past the expected delivery date. If you refuse delivery of an un-opened package that arrives past the expected delivery date a 100% re-stocking fee will be applied and you will receive a credit back for the expedited shipping charges only.
Delayed shipping example: Overnight shipping fee $75 - Parcel experienced unexpected delays and arrives in 3 business days instead of next day - 3 day service would have cost $20 - We will automatically credit your account $55 - This is only an example! Call with any questions (858) 779-9280.
We are committed to providing excellent product and excellent service to our customers. We are here to help! Please contact us if you have any questions, concerns or special needs/requirements. We are at your service. Phone (858) 779-9280 email: email@example.com.
Thank you for shopping with us!